Aged Care Compliance
Your Total Quality Package of tools, resources and support to keep your aged care organisation compliant and help you avoid the pain of failing your next quality audit
The Total Quality Package is for aged care organisations who want up-to-date, relevant tools and resources that help manage compliance.
Are you compliant with the Aged Care Quality Standards?
Are your Policies & Procedures up to date?
Is your Executive across regulatory responsibilities?
Do you have the right tools to support your team?
If you answered “NO” to any of those questions, keep reading…
Can You Relate To This?
If you’re a manager of an aged care service you will relate to this. With an ever-increasing demand on your time to provide evidence of quality care and remain compliant, many people just like you are struggling to keep up.
Take keeping your policies and procedures updated as an example.
What’s your current process?
If I was to guess, you probably start by reviewing the new program requirements and legislation. Once you get your head around that, you consider how to implement it in your service. You update processes and responsibilities – and that’s before you even think about updating any related documents.
And that’s just the first draft of your new policy. Are you confident you’ve covered everything?
- What about all the related forms that support this new document?
- How are you going to ensure your team understands and applies the information?
- Are you sure you’ve covered everything?
- Is the document compliant with regulations and Standards?
How’s your stress level?
…Are you audit ready?
- Have you spent weeks (or months) leading up to an audit, poring over policies and procedures, losing sleep, trying to get them up to date?
- Are you stressing out? Are you worrying that your staff are unprepared for a quality review? Will they answer the questions posed by the auditors correctly?
- Is your head spinning as you uncover errors with internal audits, incomplete reporting, and client documentation?
- Does your governing body struggle to understand their legislative responsibilities? Is it challenging to keep them up to date with the reforms, and compliance requirements?
You know that quality care is an ‘every day’ focus – not just something that’s important at review time.
What’s the cost of failing your next quality review or audit?
$300,000 +
The average cost of bringing a non-compliant service back into compliance after a failed audit is around $300,000 – $500,000.
Save yourself the worry, time and money
Compliance Doesn’t have to be a struggle. Imagine if…
- You never had to worry if your policies, procedures, and related resources were up to date with legislation and industry requirements.
- You could be confident your documentation and processes support compliance with the Quality Standards and legislation.
- You had access to a library of resources that helped your team deliver safe and quality care reflective of best practice.
- Your Board was informed and engaged, and good governance underpinned your operations.
- Audits and unannounced visits were no longer a concern because you knew you were ‘ready for anything’.
This could be your reality with the Aged Care Compliance Total Quality Package!
The Total Quality Package (TQP) is ideal for busy aged care managers and their teams.
You get 24/7 online access to up-to-date, regularly reviewed resources that will make remaining compliant a breeze.
This is what you get access to in the member dashboard.
Affordable, Stress-Free Compliance:
Done-for-you policies and procedures for both home care and residential services mapped to standards and legislation
Resources that support your assessment and care planning team, including guides and templates
Management templates and audit tools for effective monitoring of quality care, staff management and compliance
Resources that underpin good governance by educating and equipping your governing body
Training material and information that educates and raises awareness across your team
Live education sessions to increase understanding of how to implement reforms and best practice
Think of the TQP as an extension of your team
Many large organisations employ someone, or even a whole team, to help them remain compliant against Standards and Legislative requirements, but what about the small to medium operator? They often can’t afford to employ a person full-time in this role, and even where they can, the person is often super busy:
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- ensuring the plan for continuous improvement is maintained
- internal audits are completed on time
- training sessions are delivered to relevant staff
- areas of risk are identified and addressed
- data is reviewed with the results incorporated into the improved quality of care.
Sometimes this role is not separate, but an addition to the responsibilities of the care manager.
More than one provider has said they feel we are an extension of their team. They are comfortable reaching out and asking questions. They know we’re there for them.
Our Expertise Can Help You Get Across The Line
CDCS has worked extensively with many small to medium organisations across Australia over the years. Our team comprises experts in the operational side of home and residential care, as well as finance, management systems, governance and aged care education.
We advocate for smaller providers through our participation on Government advisory panels.
CDCS is valued as experts in aged care by the Department of Health and Aged Care, the Aged Care Quality and Safety Commission and rural and remote, CALD and Indigenous providers.
We know the pain and issues faced by smaller providers inside out, having helped hundreds of providers develop systems and resources to support compliance.
We’ve used this knowledge and expertise to develop the Total Quality Package: a range of proven resources that have helped many providers to sail through their quality reviews with ease.
Want to know more?
Book a Free, No-Obligation Call to Discuss Your Needs
Don’t Take Our Word For It – Here’s What Others Say About Our Resources
“CDCS have been a wonderful support. Climbing a mountain starts with a few small steps and with CDCS we had an active climbing partner showing us the route up our accreditation mountain, providing us with resources and expertise.”
“The Commission values the expertise and insights offered by CDCS when developing tailored resources for the aged care sector.
CDCS have demonstrated a solid understanding of the aged care sector, in particular, Indigenous service providers and those from rural, regional and remote locations.”
“The tools and the information that you have compiled and issued to us is amazing.
I could actually walk in here now, with all the information that you have supplied and start and have the whole system up and running, everything compliant, everyone knowing what they’re meant to be doing and how they’re meant to be doing it.
You’ve made it so easy for us to actually get the job done; I seriously can’t thank you enough.”
Keeping up with compliance
Saving you time and money
Subscribers to the TQP confirm the value of this product. Time and time again we’ve been told that these are the best resources on the market for them.
Your organisation can get access for just $4950 excluding GST.
That’s right – less than $5000!
Our mission is to support small to medium organisations and make compliance affordable.
Ready to solve your compliance issues?
Total Quality Package
Annual Subscription- Be ready to address the reforms with up-to-date Policies & Procedures (continuously updated)
- Support your staff and educate them on the changes with plain English resources and training materials
- Easily maintain compliance and quality with comprehensive compliance and audit tools
- Stay up to date with reforms and industry news with fortnightly live online training sessions with Q&A
- Help your Board and Executive understand key governance responsibilities with easy-to-read resources
- Reduce overwhelm with our monthly email roundup of new and updated resources
Plus These Bonuses!
We’re committed to helping you with your aged care compliance, so you also get these additional bonuses for FREE to help you stay on track.
BONUS #1:
Personalised Kickstart Call
A 1-on-1 complimentary coaching call with you or your team to kickstart your compliance. We will chat about your current needs and give you a virtual tour of your new Aged Care Compliance Total Quality Package to get you off to a flying start. You’re not alone.
BONUS #2:
90-Day “Health Checkups”
Access a personalised service checkup with one of the CDCS team every 90 days! Get answers to key issues and brainstorm solutions. These direct consultations with a member of our expert team will be an extra helping hand when you need it most, keeping you compliant with ease!
Satisfaction Guaranteed Or Your Money Back
We know this aged care compliance package will exceed your expectations, but in the very slim chance that the TQP is not right for you, we offer a 30-day money-back guarantee.
Frequently Asked Questions
Is this Total Quality Package suitable for residential care services?
Yes, there are a range of resources that would support staff education, WHS, care delivery, and will make tailoring your own policies and procedures a lot easier.
Do I have to pay more for additional users across my organisation?
If you are part of a larger organisation, you might benefit from having multiple accounts for different care centres. Get in touch with us if you need to discuss access for multiple staff members.
Do the Policies and Procedures support compliance against the new Aged Care Standards?
Yes, the Policies and Procedures have been written to support compliance with the Standards, BUT they are also designed to provide practical direction and instruction for the everyday application in your service. The suite is also scalable and can be applied across different service contexts, i.e. Community Care, Residential Care, Flexible Care and Disability.
Are the Policies suitable for larger organisations?
Yes, for larger organisations who already have a range of policies in place and are seeking to update theirs, the CDCS suite provides a platform from which you can review your own suite. They are written as individual documents, not in one ‘big book’. Plus, we have mapped each policy to the new Standards, which makes it easier for you.
I have access to the free resources. Can I upgrade to a paid membership?
If you had a free account, it was removed on 1st July 2022 in order to create a better experience for both free and paid members of the TQP. You can access the free resources on our website.
If you want to upgrade to the full membership experience, you can create a new account in the process of signing up for the TQP.
Can I change/update the email address that I use to log in to the membership?
No. The email address used at the time of registration is essentially the username for the account and cannot be changed later. For this reason, we recommend using a generic, position-specific email address (eg: manager@yourorganisation.com). This ensures that if someone leaves their position, their successor can easily access the resources and the account doesn’t have to be cancelled and re-created.
I didn’t receive the password reset email, what can I do?
You may find your internet firewall is blocking the email, check with your IT support department and whitelist the email address. If you’re still having issues, please contact members@cdcs.com.au.
Is this Total Quality Package applicable for services operating in other countries?
Yes, absolutely! Quality care is relevant across cultures and one of the first TQP members was a New Zealand provider. We love our Kiwi cousins!
Are the resources suitable for CALD organisations?
Yes, these resources are ideal for organisations that specialise in supporting specific cultural groups, or who have staff from a CALD background. Our resources are highly valued by existing clients due to their clear explanations in plain English that make people want to read.
My organisation also supports people with a disability and we need to meet the disability standards and the NDIS requirements. Is this suitable for us?
You’re in luck, we have you covered! The policies and procedures have supported organisations we are currently working with in meeting the requirements for a registered NDIS provider. Many of the resources in the Hub will help your staff in up-skilling and understanding how to provide quality care for both the elderly and people with a disability.
I already have a Membership and paid the 2019 or 2020 price – how much does my renewal cost?
Whatever price you paid when you first became a member of the TQP is the price you will pay for your renewal every year, as long as you don’t let it expire.
Can I pay by the month?
No, we only offer yearly memberships.
Can I use a Purchase Order to pay for membership?
Yes, we are accustomed to accepting Purchase Orders and can arrange for an invoice to be generated for your organisation. Simply click here to get in touch with us.
I am a consultant or trainer, can I use these resources in the work I do with other organisations?
We would love to collaborate with you. We are keen to see that quality resources get out to the industry. Please contact us to discuss licensing arrangements and our affiliate program – you could even get paid to use our resources!
Want more information on how the Total Quality Package can support you and your organisation?
Book a free 30-minute call with our team to see how the TQP can help you stay compliant and provide quality care.
Solve your compliance issues
Total Quality Package
Annual Subscription- Be ready to address the reforms with up-to-date Policies & Procedures (continuously updated)
- Support your staff and educate them on the changes with plain English resources and training materials
- Easily maintain compliance and quality with comprehensive compliance and audit tools
- Stay up to date with reforms and industry news with fortnightly live online training sessions with Q&A
- Help your Board and Executive understand key governance responsibilities with easy-to-read resources
- Reduce overwhelm with our monthly email roundup of new and updated resources
Don’t Forget These Bonuses!
We’re committed to helping you with your aged care compliance, so you also get these additional bonuses for FREE to help you stay on track.
BONUS #1:
Personalised Kickstart Call
A 1-on-1 complimentary coaching call with you or your team to kickstart your compliance. We will chat about your current needs and give you a virtual tour of your new Aged Care Compliance Total Quality Package to get you off to a flying start. You’re not alone.
BONUS #2:
90-Day “Health Checkups”
Access a personalised service checkup with one of the CDCS team every 90 days! Get answers to key issues and brainstorm solutions. These direct consultations with a member of our expert team will be an extra helping hand when you need it most, keeping you compliant with ease!