Total Quality Package

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Keeping up with compliance and saving you time and money

The Total Quality Package is for organisations who want access to relevant tools and resources that save time, energy and money, and manage compliance.

We know you’re passionate about providing quality care to the people you support. We’re here to ensure you have the tools and resources to support that passion, helping you provide quality care to all clients, no matter where they live.

For over twenty years we have been working across the sector, co-designing culturally appropriate, accessible resources that make your job easier. CDCS is all about ensuring organisations have the right tools to help them provide quality care with confidence.

That’s where the Total Quality Package comes in…

There are constant major changes in the aged care industry.

Are you compliant with the Aged Care Standards?

How up-to-date are your Policies and Procedures?

Do your management, governance, and other documents reflect the new language and expectations?

Do you have the tools to support your staff?

Get access to our full range of up-to-date policies and procedures that reflect the Aged Care Standards, as well as supporting disability program requirements. You will also receive alerts about updates to these so that you know exactly what documents you need to change to remain compliant.

Do you get frustrated when members of your team are doing their own thing?

Or when a new staff member continually calls you to find out how yet another form or template is to be completed – perhaps you don’t even have the template and you find yourself continually re-inventing the wheel.

You need to find ways to support consistency, compliance and quality across your team. What if you had access to templates and example documents that have been proven over the years to support service compliance and increase the level of competence across your workforce?

You’re in the right place.

“If not for CDCS, our service may not have even survived, let alone become a provider of choice. They brought our service from disfunction to a respected, quality service provider with effective processes and procedures. CDCS are specialists in their field and have the knowledge base and experience in both urban and remote areas.”

Michelle McCall

Manager of Aged Care, Larrakia Nation Aboriginal Corporation

There’s a right way and there’s a wrong way!

You want your staff to complete basic tasks like writing clear and concise progress notes – we know, because so many of you have downloaded our free eBook on writing effective client progress notes.

But there is more that you and your team want to know, like: how to apply the Aged Care Standards; how to manage staff issues; how to deliver a ToolBox Talk effectively. We have you covered.

The CDCS eBook library includes a growing number of industry-relevant digital books written to assist both management and staff. You can download these and share them with your team, giving you and your team knowledge in an easy-to-read format that is relevant to your service context.

Our library was developed with you and your busy team in mind.

Do you have the tools in place to support your staff in the delivery of services to an increasingly complex client base?

Are you supporting them with the right tools and information to provide safe and effective care and supports that are tailored to your client’s assessed needs?

What if we gave you access to all our tried and tested Info Sheets – short snippets of information that you can use to educate staff to support quality outcomes.

You’ll also get access to our ongoing series of Care Planning Guides – clearly written guides that help care planners respond effectively to the needs of clients with specific health conditions. There are accompanying Care Provision Guides for care staff to help them understand a client’s specific condition and the impact on their ADL’s – supporting better outcomes for clients.

Want to tackle the ‘hard’ parts in a way that doesn’t do your head in?

We’re talking about legislation, regulatory compliance, risk & emergency management, succession planning, communication strategies, information management, financial management and a focus on continuous quality improvement.

The membership platform gives you a range of effective management, workforce, and compliance templates that provide a base from which you can develop your own organisation documents.

But that’s not all – we have also created a number of generic examples to assist you in writing your own quality documentation.

How do you ensure your Governing Authority understand their obligations as an Approved Provider?

What tools do you have to ensure that your Governing Authority (Board or Council members) and Executive Management understand their responsibilities? Do you have the right tools to operate as a successful and financially viable service, without getting frustrated and failing as an Approved Provider?

Our range of tailored Governance resources will help. The Total Quality Package has Fact Sheets that support compliance with expected Governance standards and regulatory processes. These are designed to help your Governing Authority and Executive Management understand their responsibilities and operate a successful service.

No one wants to find themselves in breach of program requirements!

But how do you know if you aren’t informed? How do you avoid costly mistakes?

You could of course read up on all the legislation, keep track of all the changes or employ someone full time on your team to research and catalogue their findings…

…or you could simply take up a membership to the Total Quality Package and have up-to-date resources at your fingertips; resources that are reflective of the current industry Standards, requirements and regulations, making compliance easier and giving your team and Management peace of mind.

You’ll have access to tools and templates that are tailored to the sector and that underpin effective risk management.

“The support from CDCS was great. Having access to useable resources and systems that are tailored to remote services allows our organisation to provide a superior service to clients.”

Liz Waltrich

Aged & Disability Coordinator, Central Desert Regional Council

The Total Quality Package is designed to be an extension of your team – comprehensive & competitive!

We spent time talking to people in the industry about what they needed and what they were willing to pay for resources. When we revealed price some people thought we were crazy! They knew the standard of resources we develop; they understood what we were offering, and they were also the first to jump at the opportunity to take up a membership.

As one person said, “Why would I bother to reinvent the wheel, you’ve done it all already, and so much better than I could.”

So why is this membership priced so competitively? We know we could have charged more – a lot more.

However, we didn’t want to ‘leave anyone behind’!

We know there are a number of organisations out there who don’t have access to quality resources and support or a large budget for resources and training materials.

We also recognise that there is power in numbers. If we can offer quality resources at an affordable price, everyone benefits. You can access the tools and resources you need and, with enough members, we can cover the cost of providing these to you and supporting and developing the platform.

You’ll have access to tools and templates that are tailored to the sector and that underpin effective risk management.

Don’t just take it from us – here’s what others say about our resources

“I strongly recommend that organisations utilise the CDCS Team, they have an enormous amount of knowledge, experience and patience.

Each of the team members has their own particular area of expertise, which has helped us in all areas of our operations.”

Tracey Muckton

Manager of Aged & Disability Services, Julalikari Council Aboriginal Corporation

“The CDCS team have a vast understanding of remote aged and disability services and always treat their clients with respect and in a culturally appropriate manner.

CDCS are willing to work alongside the organisation to meet the desired outcome. The resources CDCS designed for our organisation have been invaluable.”

Katie Snell

Manager Aged & Disability Services, Central Desert Regional Council

“The tools and the information that you have compiled and issued to us is amazing.

I could actually walk in here now, with all the information that you have supplied and start and have the whole system up and running, everything compliant, everyone knowing what they’re meant to be doing and how they’re meant to be doing it.

You’ve made it so easy for us to actually get the job done; I seriously can’t thank you enough.”

Dianne Jones

Regional Health Manager, Barkly Regional Council

Frequently Asked Questions

Is this Total Quality Package suitable for residential care services?

Yes, there are a range of resources that would support staff education, WHS, care delivery, and will make tailoring your own policies and procedures a lot easier.

Do I have to pay more for additional users across my organisation?

If you are part of a larger organisation, you can pay a small fee to add extra seats to your membership. These seats will allow other staff members to gain access to all the benefits of the TQP. Get in touch with us if you need to discuss extra seats.

If I need additional user access because I’m from a larger organisation, what will this cost?

If you require additional users, contact us to get set up with extra seats for as little as $440 + GST per person. These extra seats come with all the benefits of a full membership for a fraction of the cost.

Do the Policies and Procedures support compliance against the new Aged Care Standards?

Yes, the Policies and Procedures have been written to support compliance with the Standards, BUT they are also designed to provide practical direction and instruction for the everyday application in your service. The suite is also scalable and can be applied across different service contexts, i.e. Community Care, Residential Care, Flexible Care and Disability.

Are the Policies suitable for larger organisations?

Yes, for larger organisations who already have a range of policies in place and are seeking to update theirs, the CDCS suite provides a platform from which you can review your own suite. They are written as individual documents, not in one ‘big book’. Plus, we have mapped each policy to the new Standards, which makes it easier for you.

I have access to the free resources. Can I upgrade to a paid membership?

If you had a free account, it was removed on 1st July 2022 in order to create a better experience for both free and paid members of the TQP. You can access the free resources on our website.

If you want to upgrade to the full membership experience, you can create a new account in the process of signing up for the TQP. 

Can I change/update the email address that I use to log in to the membership?

No. The email address used at the time of registration is essentially the username for the account and cannot be changed later. For this reason, we recommend using a generic email address (eg: 

I didn’t receive the password reset email, what can I do?

You may find your internet firewall is blocking the email, check with your IT support department and whitelist the email address. If you’re still having issues, please contact

Is this Total Quality Package applicable for services operating in other countries?

Yes, absolutely! Quality care is relevant across cultures and one of the first TQP members was a New Zealand provider. We love our Kiwi cousins!

Are the resources suitable for CALD organisations?

Yes, these resources are ideal for organisations that specialise in supporting specific cultural groups, or who have staff from a CALD background. Our resources are highly valued by existing clients due to their clear explanations in plain English that make people want to read.

My organisation also supports people with a disability and we need to meet the disability standards and the NDIS requirements. Is this suitable for us?

You’re in luck, we have you covered! The policies and procedures have supported organisations we are currently working with in meeting the requirements for a registered NDIS provider. Many of the resources in the Hub will help your staff in up-skilling and understanding how to provide quality care for both the elderly and people with a disability.

I already have a Membership and paid the 2019 or 2020 price – how much does my renewal cost?

Whatever price you paid when you first became a member of the TQP is the price you will pay for your renewal every year, as long as you don’t let it expire.

Can I pay by the month?

No, we only offer yearly memberships.

Can I use a Purchase Order to pay for membership?

Yes, we are accustomed to accepting Purchase Orders and can arrange for an invoice to be generated for your organisation. Simply click here to get in touch with us.

I am a consultant or trainer, can I use these resources in the work I do with other organisations?

We would love to collaborate with you. We are keen to see that quality resources get out to the industry. Please contact us to discuss licensing arrangements and our affiliate program – you could even get paid to use our resources!

What email address should I use?

We recommend using a generic email address (eg: especially if you plan on using sub-accounts for staff members. The email address you choose will be the username for logging in and cannot be changed later.

Want more information on how the Total Quality Package can support you and your organisation?

Book a free 30-minute call with Donna or Carrie to see how the TQP can help you stay compliant and provide quality care.

Ready to solve all your compliance issues?

This is an evolving platform that is responsive to your needs. We want this site to be your go-to place for quality, industry-relevant resources and compliance tools.

We are committed to enabling the provision of quality care – no matter who, no matter where!