Privacy Policy

Culturally Directed Care Solutions Pty Ltd (CDCS) Membership Program

Last updated: 13th July 2022
Effective from: 12th February 2017

This privacy policy sets out how Culturally Directed Care Solutions Pty Ltd (“us”, “we”, “our” or “CDCS”) uses and protects personal information that you provide when you use this website or Services within this website (www.culturallydirectedcaresolutions.com).

CDCS Pty Ltd uses Internet technology to communicate educational and marketing messages to the community. If you subscribe to our membership program, there will be an option for you to unsubscribe or cancel your membership at any time.

CDCS Pty Ltd is committed to ensuring that your privacy is protected. Any information that is provided by you for the purpose of communication, for example your email address, will only be used internally by us to send you relevant information that you have consented to, and used in accordance with this privacy statement.

What information we collect

We may collect the following information:

  • name and job title
  • contact information including email address and physical address
  • information on topics of interest to visitors of this website
  • payment information

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • for internal record keeping
  • to improve our products and services
  • to process payments for subscriptions you buy
  • we may periodically send updates for subscription information, promotional emails about new products, special offers or other information which we think you may find interesting using the email address that you have provided

Who we share this information with

Only necessary members within our organisation have access to your personal information.

However, certain information such as geographical information, IP addresses, browser type, language, etc may be collected by the web platform, hosting service or plugins we use. See the list below for the details of 3rd party companies who may have access to personal data. CDCS has no control over whether these companies will protect your data to the same extent. We ensure all plugins and programs are kept up-to-date.

  • Ventra IP (web host provider)
  • WordPress (website platform)
  • WordFence Security (website security)
  • MemberPress (plugin for creating membership site)
  • LearnDash (plugin for creating online courses)
  • Akismet Anti-Spam (spam protection)
  • Jetpack (plugin for comments and other services)
  • Contact Form 7 (plugin for creating contact forms)
  • Flamingo (plugin for storing messages sent from contact forms)
  • Google reCaptcha (see Google reCaptcha section of this policy)
  • Google Analytics (collects generic usage data, eg: which posts or pages are visited)
  • Active Campaign (mailing list provider)
  • PayPal (payment processor)
  • Stripe (payment processor)
  • WP Super Cache (plugin for chaching sites, making them faster)

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and organisational procedures to safeguard and secure the information we collect online.

This website is secured with SSL encryption, which means all traffic to and from our servers in encrypted.

Cookies

Our website is built on a WordPress platform that contains cookies that help make the system operate more effectively. For example, the cookies allow you to remain logged into our site or remember what is in the shopping cart if you are buying something from the site. We do not use cookies to track your internet usage after you leave our website.

Links to Other Websites

Our website may contain links to third party websites that we believe may be of interest to our visitors. However, once you have used these links to leave our site, we do not have any control over those third party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties. We will not disclose your personal information unless we are required by law to do so.

You may request details of your personal information which we hold about you under the Australian Privacy Act 1988. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please notify us by contacting us here.

Changes

We reserve the right, at our sole discretion, to modify or replace this Privacy Policy at any time. If a revision is material we will try to provide at least 10 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.